FAQ
How do I book a class?
Create an account on MOXI3.com, purchase a class credit (pssst – first class is free when you select the “First Time Guest” credit), then choose your class and book!
When do classes open for booking?
On Sundays at 4:00pm, classes for the upcoming Tuesday-Monday will go live for booking. If you would like to gain access to a class before its booking cycle, we have advanced booking credits available for purchase.
What should I bring?
Water, proper athletic shoes, and positive energy!
Do I have to use cleats for Cycle classes?
Our bikes are compatible with both SPD and Delta LOOK cleats. If you do not have your own pair, you can rent cleats at MOXI3 for $3 (complimentary your first time). If you wish to wear traditional athletic shoes, we have shoe baskets that can be attached to bike pedals. However, this is not the safest or most comfortable option and cycling shoes are highly encouraged.
What is your cancellation policy?
Classes cancelled before 5:00pm the night before your class will be credited back to your account with no penalty.
Our classes often have waitlists and late cancellations/no-shows can reduce waitlisted guests’ ability to attend class. As a result we have implemented late cancellation and no show fees to hopefully deter these types of cancellations from occurring. Classes cancelled after 5:00pm the night before your class will result in a $5 charge and loss of credit. No-shows will results in a loss of credit and a $15 no-show fee.
What if I'm running late?
We will hold your spot until two minutes before class start time. At the two minute mark, we may release your spot to a guest on the waitlist. We recommend calling the front desk if you anticipate arriving late.
Do you have locker rooms?
We do have lockers rooms! You are welcome to place your belongings in lockers located in our restrooms or place them in cubbies in the Shred Room, Cycle lobby, or Strength area.
Do you have showers?
Yes! Showers, shampoo, conditioner, and body wash can be used at no cost.
How early should I arrive?
Please arrive at least 15 minutes prior to class if it is your first time. We advise that all other guests arrive 10 minutes before class in order to allow time for finding parking, checking in, warming up before class begins.
What payment methods do you accept?
We accept all major debit and credit cards and Apple Pay. We encourage you to add your card on file prior to visiting the studio for a more efficient check-in process. Once you have a card associated with your account, all in-studio purchases can be easily processed.
Are there height/weight requirements for cycle class?
We use A.C. Performance Plus with Carbon Blue bikes by Schwinn. These bikes can accommodate riders 4’9″ to 6′ 10″ with a maximum recommended weight capacity of 350 lbs.
Do you have an app?
Yes! You can download the MOXI3 app in the Apple App Store or Google Play Store.
How old do you have to be to take class?
Guests must be at least 14 years old to take class. Those under the age of 16 must have a parent or guardian with them at the studio at all times. Guests 16-17 must have a parent or guardian present to sign a waiver prior to their first class but can attend without a parent or guardian thereafter.
